At Scentational, We take your privacy and the security of your personal information seriously. This Data Privacy Policy outlines how we collect, use, protect, and share your data when you visit our website and interact with our services.
1. Information We Collect
We may collect the following types of information from you:
a. Personal Information: When you make a purchase, register an account, or contact our customer support team, we may collect personal information such as your name, email address, phone number, shipping address, and payment details.
b. Device and Browsing Information: We automatically collect information about your device and how you use our website. This may include your IP address, browser type, operating system, and browsing history.
c. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your online experience. These technologies may collect data about your browsing behavior and preferences.
2. How We Use Your Information
We use your information for the following purposes:
a. Order Processing: To process and fulfil your orders, including payment processing, order confirmation, and shipment tracking.
b. Account Management: To create and manage your account on our website, including account registration and password reset.
c. Customer Support: To respond to your inquiries, requests, and provide customer support.
d. Marketing Communications: To send you marketing communications, including promotional offers, newsletters, and updates. You can opt-out of these communications at any time.
e. Website Improvement: To analyse and improve our website's performance, content, and user experience.
3. Data Security
We take reasonable measures to protect your data from unauthorised access, disclosure, alteration, and destruction. We use industry-standard security protocols and technologies to safeguard your information.
4. Third-Party Services
We may use third-party services and partners for payment processing, shipping, and analytics. These third parties may collect and process your data according to their own privacy policies.
5. Your Rights
You have the following rights regarding your personal information:
a. Access: You can request access to the personal information we hold about you.
b. Correction: You can request corrections to inaccurate or incomplete data.
c. Deletion: You can request the deletion of your personal information under certain circumstances.
d. Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
e. Withdrawal of Consent: If we rely on your consent for processing your data, you can withdraw your consent at any time.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
7. Updates to this Policy
We may update this Data Privacy Policy to reflect changes in our practices or for legal, regulatory, or operational reasons. We will post the updated policy on our website, and the revised policy will be effective as of the date indicated.
8. Contact Us
If you have any questions, concerns, or requests regarding your data or this Privacy Policy, please contact our customer service support at info@scentational.net
Thank you for choosing Scentational. Your trust is important to us, and we are committed to protecting your privacy and personal information.
Scentational reserves the right to amend or update this Data Privacy Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all data collected after the effective date.