Here at Scentational, We ensure that you have a smooth and pleasant shopping experience and we understand the importance of receiving your fragrances promptly and in perfect condition.
Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package. We generally ship via the most reliable shipping carriers like USPS (United States Postal Service) / UPS (United Parcel Service), FedEx and DHL. You can either track your order by logging into your account on our website or by clicking the individual tracking links provided below:
USPS: https://tools.usps.com/go/TrackConfirmAction_input
UPS: https://www.ups.com/track?loc=en_US&requester=ST/
FedEx: https://www.fedex.com/en-us/tracking.html
DHL: https://www.dhl.com/us-en/home/tracking.html
For orders exceeding $79.95 within the United States, your Shipping cost is on us which means, we will pay for the shipping cost for any Ground Shipping of an order that is above the mentioned value. We reserve the right to choose the appropriate shipping carrier.
For Orders below $79.95, shipping costs varies depending upon the place of destination, carrier chosen and the chosen delivery time. Shipping rate is automatically calculated and displayed based on the above choices opted by the customer at the time of check out before the purchase is finalised.
We may offer free shipping promotions from time to time, so keep an eye out for special offers.
We strive to process and ship your order as quickly as possible. Orders are typically processed within 1 business day after payment confirmation. Please note that during peak seasons or special promotions, processing times may be slightly longer. We appreciate your patience and understanding.
Please be aware that some fragrances may have shipping restrictions due to regulations set by some government agencies. If your order contains items with shipping restrictions, we will notify you and work to find a suitable solution.
In the unlikely event that your package is lost or arrives damaged, please contact our customer support team within 7 days ( of non receipt of package or if received in damaged condition ) to enable us to start investigating. We will initiate an investigation and work with the shipping carrier to resolve the issue promptly.
If you need to change the shipping address after placing an order, please contact our customer support team immediately after placing your order. We will do our best to accommodate your request, but changes may not be possible if the order has already been shipped.
If you have any questions or need assistance with your order or shipping, please don't hesitate to reach out to our customer support team. We are here to help you and ensure your shopping experience is exceptional.
Thank you for choosing Scentational. We appreciate your trust in us, and we look forward to serving you with the finest fragrances and excellent customer service. Enjoy shopping